Privacy Policy
Magic Carpet Steam Cleaning is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information.
Last Updated: March 18, 2026
Introduction
Magic Carpet Steam Cleaning ("we," "us," or "our") operates the website magiccarpetsteamcleaning.com. This Privacy Policy describes how we collect, use, and share information when you visit our website, use our services, or otherwise interact with us. By using our website or services, you agree to the practices described in this policy.
Information We Collect
Information You Provide Directly
When you use our website or contact us, you may voluntarily provide personal information including:
- Contact Form: Name, email address, phone number, and message content when you submit our website contact form.
- Phone and Email: Information you share when you call us at (808) 426-7500 or email us directly.
- Service Address: Your property address when scheduling a cleaning appointment.
Information Collected Through Third-Party Services
We use Housecall Pro, a third-party booking and scheduling platform, to manage online bookings and appointments. When you book a service through Housecall Pro, your information is collected and processed according to Housecall Pro's Privacy Policy. We receive your booking details (name, contact information, service address, and appointment details) through this platform to fulfill your service request.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and the date and time of your visit. This information is collected through standard web server logs and may be used to improve our website and services.
How We Use Your Information
We use the information we collect for the following purposes:
- Responding to your inquiries and contact form submissions
- Scheduling and providing carpet cleaning and related services
- Sending appointment confirmations and service reminders
- Processing payments for services rendered
- Improving our website, services, and customer experience
- Communicating with you about promotions or updates (only if you have opted in)
- Complying with legal obligations
Third-Party Services
Our website and business operations use the following third-party services that may collect or process your information:
- Housecall Pro: Online booking, scheduling, and payment processing. When you book through our website, you are redirected to the Housecall Pro platform, which is governed by its own privacy policy and terms of service.
- Google Maps: An embedded Google Map is displayed on our contact page to show our location. Google may collect information in accordance with Google's Privacy Policy.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance your browsing experience. Cookies are small data files stored on your device that help us understand how visitors use our website.
Third-party services embedded on our website (such as Google Maps and Housecall Pro) may also set their own cookies. We do not control these third-party cookies and recommend reviewing the respective privacy policies of these services.
You can control cookies through your browser settings. Disabling cookies may affect certain features of our website.
Data Protection and Security
We take reasonable measures to protect the personal information you provide from unauthorized access, use, alteration, or destruction. These measures include secure hosting, encrypted data transmission (SSL/TLS), and limiting access to personal information to those who need it to provide our services.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. Contact form submissions and service records may be retained for the duration of our business relationship and as required by applicable law.
Children's Privacy
Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at (808) 426-7500 and we will take steps to delete such information from our records.
Your Privacy Rights
Depending on your location, you may have certain rights regarding your personal information:
Hawaii Residents
Hawaii law provides certain protections regarding the collection and use of personal information. You have the right to request access to the personal information we hold about you and to request corrections to any inaccurate information. To exercise these rights, please contact us using the information provided below.
California Residents (CCPA)
If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with additional rights regarding your personal information, including:
- The right to know what personal information we collect, use, and disclose about you.
- The right to request deletion of your personal information.
- The right to opt out of the sale of your personal information. We do not sell personal information.
- The right to non-discrimination for exercising your CCPA rights.
To exercise any of these rights, please contact us at (808) 426-7500 or email us at info@magiccarpetsteamcleaning.com.
All Users
Regardless of your location, you may request access to, correction of, or deletion of your personal information at any time by contacting us. We will respond to your request within a reasonable timeframe.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. When we make changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this page periodically to stay informed about how we protect your information.
Contact Us About Privacy
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:
Magic Carpet Steam Cleaning
Owner: Ken Wong
1040 Kinau Street, Honolulu, HI 96814
Phone: (808) 426-7500
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